Information you provide: We may collect information you choose to provide when asking for support, submitting a question, booking a guidance call or uploading a document. This may include your name, email address, phone number, the details of your request and information contained within documents you upload.
Information you provide: We may collect information you choose to provide when asking for support, submitting a question, booking a guidance call or uploading a document. This may include your name, email address, phone number, the details of your request and information contained within documents you upload.
How we use it: We use your information only as reasonably necessary to respond to your request, provide the support you have asked for, communicate with you about your enquiry or appointment, and operate and improve our service.
How we use it: We use your information only as reasonably necessary to respond to your request, provide the support you have asked for, communicate with you about your enquiry or appointment, and operate and improve our service.
Document care: We do not sell your personal information. Access to your information and uploaded documents is limited to what is reasonably necessary to assist you. Please avoid providing sensitive information that is not required for your request.
Document care: We do not sell your personal information. Access to your information and uploaded documents is limited to what is reasonably necessary to assist you. Please avoid providing sensitive information that is not required for your request.
Services we use: Ask Auvora uses trusted third-party services to help operate the website and provide our services, including tools used for form submissions, document handling, email and appointment bookings. Information you submit may be processed by these providers as necessary to deliver the service.
Storage and retention: We keep personal information and documents only for as long as reasonably necessary to respond to your request, provide the service, meet legitimate business requirements or comply with applicable legal obligations. Information that is no longer required will be securely deleted or de-identified where appropriate.
Security: We take reasonable steps to protect the personal information and documents provided to us. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Your choices: You may contact us if you would like to ask about the personal information we hold about you, request a correction, or request deletion where appropriate.
Questions about privacy: If you have a question or concern about how your information is handled, please contact us at info@auvora.com.au.
By submitting information or documents through Ask Auvora, you acknowledge that you have read this privacy notice and understand how your information will be handled as described above.